Resources: Click here to download your (free) Amazon Appeal Letter & Plan of Action
After falsely accusing me of selling inauthentic products, Amazon suspended my account.
I have been selling for a very long time on Amazon. But recently they falsely accused me of selling fake goods and banned my account.
The email Amazon sent me stated that they are concerned with the level of customer satisfaction particularly the sale of inauthentic goods.
I never sold any inauthentic items. I understand that Amazon cannot allow the sales of any fake products. However, in my case, they just falsely accused of doing something I never did.
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Below I have outlined the top three reasons that will get your get your Amazon selling privileges removed:
1. Selling low quality or inauthentic products.
The reason Amazon became the world’s largest e-commerce retailer is that they always ensured the integrity if their marketplace. Only the suspicion of selling fake goods can be enough to get your account suspended. Always ensure you have invoices with your name and address (matching the details in your Amazon account) ready.
2. Late shipment
Having to many delayed or wrong deliveries can get your banned from selling on Amazon faster than you can imagine.
If your selling performance gets too low, you will be given a warning first. But sellers who underperform over a period of 2-3 weeks will have their account suspended indefinitely.
3. Poor Customer Service
I understand that some buyers on Amazon.com might be careless or scamming sellers and falsely accuse them of sending out damaged products even if in reality those items are in good order.
Having occasionally buyers who are complaining is normal; you will be never able to make every customer happy. There is a very small number of Amazon.com customers who will always find something to complain about.
However, if your performance as a seller drops too low Amazon eventually will restrict your account and remove your selling privileges.
What is the due process to have your Amazon.com account reinstated?
Some Amazon sellers try to appeal their account suspension by themselves. However, many sellers are not aware of what Amazon exactly expects in their appeal, which keywords and how the plan of actions should be laid out.
In order to have the highest chance of getting your Amazon seller account reinstated, investing in a professional appeal service such as bizzexpert.com is always worth the money as having your appeal declined could get your Amazon account banned Indefinitely.
Background:
Amazon.com is the biggest online shopping retailer globally. It is an e-commerce and cloud computing company. Jeff Bezos founded Amazon on 5th July 1994. The headquarters are based in Seattle (Washington).
What is Amazon.com MWS?
I used to the Amazon Marketplace Web Service API (MWS). This is a service that allows small and medium businesses to streamline their ordering and shipping process.
This API gives third-party selling solutions full access to data like orders and payments. Even with my excellent track record of selling on Amazon, I still got an email without any warning that Amazon has suspended my seller account.