I started selling on Amazon last year. I purchased goods from different liquidators and also from different outlet centers.

I was able to sell all kinds of branded clothes, branded fashion accessories, you name it. I sold everything I could get my hands on Amazon.

I was doing extremely well and I had very healthy profit margins, until Amazon suspend my account out of the blue, because of inauthentic goods.

All items I listed on Amazon where 100% authentic and purchased directly from trusted sources. I had a couple of customers who made false claims that my goods were fake. However, the issue is that the customers who had made the inauthentic claims where in reality my competitors. My competitors just tried to get my Amazon seller account suspended so they can increase prices and increase their own profit.

I tried to explain the situation to Amazon several times, and I told them that the two inauthentic good claims I had received were in reality from competitors who tried to shut me down and to get me banned from selling on Amazon.

However, nobody at Amazon wanted to listen to me, and they did not even reply to my emails. I sent Amazon all the invoices for my goods that proved that none of the items I was selling were fake, and I also provided them with a very sophisticated and detailed appeals letter that included a plan of action on how to make sure such claims are genuine, should they occur again in the future. However, Amazon again did not reply to any of the emails I sent to them.

I basically felt like I was treated like dirt, because as soon as you’re labelled as someone who is selling fake goods it’s almost impossible to appeal the suspension. What kind of marketplace is Amazon if they allow competitors to get each other’s accounts suspended? I totally agree with Amazon that they need to enforce the law and protect intellectual property and brand owners, and to make sure that nobody is selling fake products on the platform, but they also need to protect sellers from false claims that their goods are inauthentic.

They need to allow sellers a fair process to appeal their Amazon seller account suspension and they need to ensure that the authentic get claims are not used by different sellers to get rid of their competition. Amazon needs to make sure that its marketplace is a fair place for sellers and buyers, and that each participant in this marketplace is protected. They cannot allow sellers scam other sellers or buyers scam sellers or the other way around. They need to protect each participant in this marketplace.

I’m very frustrated about how Amazon has been dealing with my seller’s suspension case so far and I believe that a multi-billion dollar company should be able to reply to very basic simple emails from its sellers who made a lot of money for them over the years.

If Amazon has suspended your seller account, please leave a comment below to share your story so we can all learn from each other’s cases.