At first, I went ahead with appealing my suspension all by myself, however with no luck. My letter of appeal never got an answer and the same goes for my plan of action.
Then I realized that professional help was the only way for me to ever get my seller account on Amazon back and running.
I found some appeal companies while browsing the Internet. However, their charges were too high. They charged between 500 and 2000 US Dollars for getting my Amazon seller account restored.
As those prices were too high I continued to search online and later on I found Thomson & Stern, a company that’s been in business since 2009. That means a lot of experience in getting Amazon seller accounts restored.
What surprised me was that Thomson & Stern was a lot cheaper than other companies working with appealing Amazon suspensions, yet they had a lot of great reviews.
I had to ask their customer service how they could be so much cheaper than other companies that do the exact same job. Their answer was that they don’t use a lot of money on advertising but rather use the money to help their clients. Most clients find Thomson & Stern via word-of-mouth.
Since Amazon didn’t reply to my appeal letter I was questioning whether I would ever be able to get back selling on Amazon.
Though I still wanted to give it a shot. There was a form on Thomson & Stern website that I filled out for them to examine my case, to check whether I had a chance to get my account back.
My result from Thomson & Stern came back after just a few hours and it was very positive.
They said the chances of me getting my account back was good. So I signed up on their website, they provided me with all the details they needed from me.
For my appeal case, they needed the original suspension email and policy violation emails. After I sent Thomson & Stern the information they needed, it only took 24 hours for them to finish up an appeal letter for my case.
They wrote a really good appeal letter. My reasons for the account suspension was inauthentic IP rights violation and Thomson & Stern addressed that in the appeal letter.
I sent the appeal letter to Amazon and within 2 days my account was restored. Amazon notified me on that by sending me an email.
I had to ask Thomson & Stern what made their appeal letter so effective. The company told me that Amazon has a way of looking at appeal letters, which includes certain keywords and also a good plan of action. That’s why it’s so hard to create a good appeal letter without the proper experience.
I highly recommend Thomson & Stern, if you’re in need of help to appeal a suspension from Amazon. Their track record is amazing and they have a long experience. And let’s not forget to mention the fact that they have great prices on package deals for appeals.