Resources: Free Amazon Appeal Letter & Plan of Action Template
I am still in shock and disbelieve how Amazon suspended my buyer account out of the blue without giving me a warning before.
First Appeal:
Dear Amazon Performance Team,
This letter is in context to the suspension of my Amazon Buyer account. I am a regular customer on Amazon and enjoy the customer centric services provided on the online marketplace. There have been some errors on my behalf as a customer which have hampered certain rules set out by Amazon. I comprehend my mistake and reckon that they should not be repeated.
My account got suspended due to a high number of product returns.
on how to get your banned account reinstated - and how you can easily and safely open a new Amazon account. Reason: High number of product returns.
Analysis: The main cause of this error to occur from my end is the lack of knowledge of Amazon policies for customers. I realize that I have returned too many products that I bought from Amazon within a restricted time frame. Also, I did not get any warning notifications from the Amazon team (which I assure I would have followed). I directly received a suspension of my account.
Future Precautions: I assure that I shall keep myself well acquainted with the rules and policies of Amazon that are to be followed by customers. I shall keep track of any warnings issued to help me prevent such scenarios in future.
I request the team to kindly reinstate my account with the assurance that I shall henceforth give a second thought before returning products from sellers on Amazon. Kindly do understand that I was not aware of the policy and hence the error occurred. Looking forward to a positive response from you.
Amazon’s reply:
My name is Julie T, and I am a member of the Amazon.co.uk A-to-z Guarantee Claims department received your email and I am responding on his behalf.
As we informed you earlier, we have closed this account. This is because you have consistently asked us to issue refunds for a large number of your orders. While we expect the occasional problem with an order, we cannot continue to issue refunds to you at this rate.
After a thorough review, we have decided not to restore your full access to this account. You will not be able to place orders on our site.
If you have any digital content on this account, you can access the content from the “Manage Your Content and Devices” link on the Your Account menu on Amazon.com.
My second appeal:
Dear Amazon Team,
You have failed to read my appeal and the details on each returns which clearly shows, I have not claimed refund in purpose and it coincidence that it happened in short period of time.
Just sending me automated email templates is not right. I will need some one from Directors office to call me.
Description of the issues that caused the suspension.
I have thoroughly reviewed my orders via email because I do not have access to my account as for now. I am feeling really depressed, with no communication being replied.
Third appeal:
Dear Amazon,
I really want my amazon buyer account to be reinstated. I’ve appealed my suspension and below is my appeal.
I will never seek to refund from amazon again and will follow all of Amazons buying policy’s.
I ask you to please let me have my account back and no further mistakes will occur on my account.
My account got suspended due to a high number of product returns.
Reason: High number of product returns.
Analysis: The main cause of this error to occur from my end is the lack of knowledge of Amazon policies for customers. I realise that I have returned too many products that I bought from Amazon within a restricted timeframe. Also, I did not get any warning notifications from the Amazon team (which I assure I would have followed). I directly received a suspension of my account.
Future Precautions: I assure that I shall keep myself well acquainted with the rules and policies of Amazon that are to be followed by customers. I shall keep track of any warnings issued to help me prevent such scenarios in future.
I request the team to kindly re-instate my account with the assurance that I shall henceforth give a second thought before returning products from sellers on Amazon. Kindly do understand that I was not aware of the policy and hence the error occurred. Looking forward to a positive response from you.
My name is ***, and I’m a member of the Amazon Account Services team. The Managing Director Doug Gurr received your email and I am responding on his behalf.
I’ve reviewed your e-mail, and I understand you’re concerned about the decision to close your account. While we realize issues with shipping and delivery can occur or you may not be completely satisfied with every item you purchase, the rate at which these incidences were reported to us on your account is considerable.
While I know you’re disappointed with our stance on this matter, I want to assure you the information you received is correct. The decision to close your account is a final one, and we aren’t able to consider further requests to reinstate it or issue anymore refunds. I’m sorry for any disappointment and appreciate your understanding.
We won’t be able to offer any additional insight or action on this matter and any further enquiries won’t receive a response.
I am very disappointed on how Amazon has treated me, if Amazon has banned your account as well leave a comment below.